Listening to clients is a challenge for many companies. For us, it’s an opportunity to grow. When they seek operational support, our clients think that they’ll get a phone call. They never imagined they’d get an entire department focused on results. Our After Sales Service is a dedicated area that aims to boost your company’s productivity. Initiatives are implemented daily to reduce the impact of any unforeseen events and improve your system’s performance.
Active Monitoring
Get the maximum performance out of solutions. We monitor how your team uses the technology and indicate corrections, growth opportunities and ways they can obtain better results from the tools. By evaluating operational routines, we can indicate how platforms can be optimized by each company.
New Call and Chat System (coming soon)
Does your team need help? Speed and efficiency are the solutions. Talking to a team that has been trained to find solutions and can quickly answer your doubts is no longer an issue. With a new operating system, integrated data, and a direct channel to our clients, we have streamlined our service.
Technical Consultative Visit
Even after the initial support of the deployment phase, when the operation hits the streets and gains magnitude, doubts arise from the teams that handle the technology. For that purpose, we’ve created a special, consultative visit to evaluate system utilization, clarify doubts, and guide operators.
Corporate Education
Have you heard about our Corporate University? With planned employee training, we develop more accurate techniques and procedures. The quality standard of the teams is certified by the Transdata University, providing specialized training and efficient solutions. We share this and other educational content, including tips and updates, with clients on our online channels.
Smart Tech Support
Today, it’s not enough for companies to provide specialized professionals for repair and maintenance. We went further with our new iGRE system: we digitized and improved processes for greater data integration inside and outside Transdata. This is a smart tech support solution that is transparent and dynamic in all of its service stages.
Revised Documentation
Simplifying your team’s daily tasks reflects on your company’s productivity. We review and update the entire Transdata document and manual library to make it more intuitive and speed up the material learning process.